At Safestyle UK, we care about you - your needs are at the heart
of everything we do. We will always be honest with you, deal
with you in a reasonable way and treat you with respect.
This is our customer charter. It sets out the minimum standards
that you can expect from us.
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We will always carefully consider
all enquiries from our customers with total confidentiality
and do our best to deal with them in a reasonable way and
within a reasonable time.
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Our staff will always identify themselves
first.
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We will carefully consider customer's
requests and give priority to the most urgent.
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Our staff will offer advice clearly
and simply.
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If we have agreed dates of visits,
we will do all we can to make sure we meet them.
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If you write to us, we will acknowledge
your correspondence.
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If we need to take action to sort
out an issue, we will do our best to take this action within
14 days of receiving information about the issue.
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We will do our best to return all
phone calls within 24 hours, where possible.
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We will do our best to deal with
all complaints we receive from our customers as quickly
as possible and in line with our procedure for handling
complaints. You can get a copy of this by calling our helpline
on 01274842842, by faxing your request to 01274842288 or
by e-mail using
customer.services@safestyle.co.uk.
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We will consider all compensation
requests fairly and sympathetically.
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We will monitor our complaints and
quality management systems and review them regularly.
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If we have fallen below the standards
set out in this charter, we will apologise.
We all know that many companies try to hide behind confusing
“small print” in their terms and conditions.
That’s why, here at Safestyle UK, every aspect of our
Contract and Customer Charter has been rigorously reviewed,
and awarded the Crystal Mark Award for Plain English by the
Plain English Campaign.
The Plain English Campaign is an independent organisation
fighting for crystal-clear language and against jargon, gobbledygook
and other confusing language.
Safestyle UK – We Speak Your Language.
Code of Conduct
Our Code of Conduct sets out the high standards we expect
from all our members of staff from fitters to Sales Agents.
These standards ensure that our staff will always:
