A leaky door is not something that we would typically expect and this would suggest that there is a fault with the door and a service engineer may need to visit. Before contacting us it's a good idea to inspect the door and see if you can identify where the leak is coming from.
There could be a number of possible reasons why your door is leaking. The seals around the edge of the door may be failing and need replacing. They also could have come out of place and need to be pushed back into the correct position.
Your door will have three drainage holes at the very bottom that will drain out any rain water that might fall into the frame when the door is opened and closed. It's best to clean these regularly and make sure that they are not blocked with any debris that could be causing the leak. Follow our handy step by step video below to find out how you can clean the drainage holes at the bottom of your door.
Your door will have several drainage points in the frame, these can occasionally get blocked with debris. You can unblock them using a thin screwdriver. An occasional light vacuum of the threshold should remove the build up. You can test the drainage by pouring a small amount of water through the hole. Avoid standing on the threshold as this will cause accidently damage which isn't covered by warranty.