Typically it is not expected that your window should leak, if you are noticing that your window is leaking then it's best to contact our customer care team who will be able to arrange for an engineer to visit the property and assess the window if it is still covered by Safestyle's 10 year guarantee. There could be a number of reasons why your window is leaking, most commonly it may be that the drainage holes are blocked and need to be cleaned.
Watch our helpful video below for a step by step guide on how to clean a window's drainage holes. Remember to always take extra care to avoid any damage
uPVC windows have drainage holes on the inside. To make sure that moisture can escape you'll occasionally need to dust or vacuum this area. Check the blockages using a thin screwdriver, gently insert it and slowly move it side to side. You can check if the opening is clear by pouring some water down the channel.