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I would like to make a complaint

First of all we would like to apologise that something has gone wrong. We try our very best but if we have failed in any way we absolutely want to hear from you so we can put any issues you have faced right and continue to improve our business going forward. 

You can contact us either by phone or on the contact form below.

You can find our procedure for handling complaints and customer charter here.

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0808 278 4613

Please note our busiest times are Monday-Wednesday 9am-11am

Helplines are open: Monday to Friday 9am to 6pm
Saturday 9am to 12 noon

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