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I have a general question

First of all thanks for thinking about us with your window, door and conservatory needs! Hopefully we have exactly the answers you are looking for. Below are some of the top questions we get asked each and every day so it may save you a little time if we can answer your question right away for you, however we are more than happy to take your call or answer your email if it was something else you needed answering.

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Where's my FENSA certificate

Your FENSA certificate is issued by FENSA not Safestyle UK, this can take up to 10 weeks to arrive after your installation. We would advise waiting until the 10 weeks has passed and if you still haven't received your FENSA certificate then you will need to call FENSA on 0207 6453 700 and they will look into this for you.
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Where's my Guarantee

Your guarantee is printed on the folder that your received your paperwork in on the day of installation. It does not need to have your specific details on it so don't worry. We have all your details on file too and can easily track it back to your purchase order number.
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Why do my windows have a haze or condensation on them

As long as you don't have condensation in-between the two panes of glass then you shouldn't worry about there being a problem with your windows. A haze on glass is usually an optical illusion caused by the sun shining on the glass at an oblique angle certain times of the day and it is just the sun reflecting off the energy coating on the inside of the glass unit.
Internal & external condensation are usually signs that your windows are doing their job, and you can find more information on this by visiting the GGF (Glass & Glazing Federation) website. They have a lot of useful information regarding why you get condensation and how to manage it.
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How do I purchase extra keys

We can supply extra window keys for our casement range at a small charge each, just get in touch on the form below. For doors we cannot supply additional keys, we recommend having spares or additional keys cut at a reputable key cutting company. 

Still not found what you were looking for?

Well you might also want to try our ask an expert section. It has a huge range of answers to commonly asked questions for customers. You can also give us a call on our helpline number or by filling in the form below.

Call us on:

0808 274 2043

Please note our busiest times are Monday- Wednesday 9am-1pm

Helplines are open: Monday to Friday 9am to 6pm
Saturday 9am to 12noon

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I Have a General Question

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