Administrators of Safestyle UK agree contract with Anglian Home Improvements to fulfil customer orders

The joint administrators of H.P.A.S Limited, previously trading as Safestyle UK ("the Company"), have reached an agreement to sell the Company's order book, as well as certain other assets, to Anglian Home Improvements (trading as Anglian Windows Ltd). This will ensure all Safestyle UK customers impacted by the Company's insolvency will have the opportunity to have their home improvement projects carried out in full.

Safestyle UK customers will be able to arrange completion or fulfilment of their orders by Anglian. This includes those customers who were mid-way through the installation process, as well as customers who had booked an installation with Safestyle UK.

Guidance for Customers

Anglian Home Improvements will make contact with all Safestyle customers in the coming days and weeks to confirm details of their order and to arrange completion or fulfilment of the order.

Anglian will prioritise the small group of customers that are already part way through the installation process, thus ensuring all properties are left safe and secure. They will then contact customers who booked an installation.

For urgent queries, customers are advised to contact Anglian Home Improvements via:

FAQs

What happens if I've booked an installation?

Customers who have booked an installation, but have not yet paid a deposit, are advised that Anglian Home Improvements will make contact with you in the coming days and weeks to confirm details of your order and to arrange completion or fulfilment of the order. You will be required to pay Anglian directly for completion or fulfilment of your order.

What if my installation is part way through?

As above, Anglian Home Improvements will make contact with you in the coming days and weeks to confirm details of your order and to arrange completion or fulfilment of the order. Customers that fall into this category will be prioritised by Anglian Home Improvements where possible. You will be required to pay Anglian directly for the completion or fulfilment of your order.

For any urgent queries (particularly if you have any concerns about security), please contact Anglian Home Improvements via 0800 083 0107 or safestylecustomers@Angliangroup.com.

What if I've paid a deposit and not yet had my windows installed?

Customers who have booked an installation and who have paid a deposit are advised that Anglian Home Improvements will be in touch over the coming days and weeks to confirm details of their order and to arrange completion or fulfilment of the order.

You will be required to pay Anglian directly for the balance (less the deposit already paid) for the completion or fulfilment of your order.

What if my windows have been fitted and I have a warranty issue (now or in the future)?

Customers who have had windows fitted but are experiencing a warranty issue should contact the warranty insurance provider, Installsure.

Note however that if payment for your installation is set-up via a finance provider, please contact your finance provider in the first instance.

If your installation was not completed at the date of the administration (30 November 2023) and you subsequently arrange completion of your order with Anglian Home Improvements, any future warranties should be discussed directly with Anglian.

What happens if I'm paying for my windows via monthly payments?

Customers who have had windows fitted and who are paying via a payment plan should continue to make their payments as usual. Those customers who are paying for their windows on finance should continue to continue to do so and if unsure, contact your finance provider.